We understand the importance of a clear returns policy.
Below we explain how we deal with returns depending on the reason for the return. Please also read the section entitled "Important Information About Our Delivery Charge".
Items damaged on arrival
If your product has arrived damaged, please contact us without delay. Please include your order number and photos showing the damage. Once we have reviewed your information we will arrange for a replacement to be sent to you.
Please note that we must be informed of items damaged on arrival within 3 working/business days of delivery.
If you wish to return a product you no longer want you may do so by contacting us. To be eligible for a refund, the item must be returned to us, unopened, unused and in original brand-new condition.
Please note that the initial Delivery Charge which was paid at the time of your order is non-refundable (as these costs are unrecoverable).
You can return it to us within 14 days of receiving the item(s).
You are responsible for the cost of returning the items to us.
Other reasons for return
If you wish to return a product for a reason not mentioned above, please contact us and we will do our best to assist you.
IMPORTANT INFORMATION ABOUT OUR DELIVERY CHARGE
All orders are subject to a Delivery Charge of £4.50.
The Delivery Charge is nonrefundable, EVEN where we have offered "Free Delivery".
Although we refer to it as a "Delivery Charge", the charge includes several direct and unrecoverable costs such as:
- the Royal Mail Tracked 48 delivery cost
- the picking and packing cost
- the environmentally friendly cardboard delivery box cost
- the payment processing fee
- the integrated label and printing cost
These are the costs of processing your online order and actually amount to more than £4.50.
We therefore hope you understand why we are unable to refund the Delivery Charge when a return is not due to a failure on our side, such as an item being damaged on arrival.
Should you have any questions or concerns regarding our returns policy and/or Delivery Charge, please contact us before placing your order.